Shipping and returns

Where we ship

We ship Australia-wide, including all states and territories. We do not ship internationally at this stage.

We can only deliver to a street address or a Parcel Locker, not a PO Box.

Shipping cost

$14.99 shipping for 1–2 bags. Free shipping on 3 or more bags. All subscriptions ship free.

Shipping is calculated and shown before you pay.

Dispatch and delivery times

We hold stock on hand from our Melbourne roasting partner, received within days of roasting. Every bag is roast-dated and never sold past 14 days from roast. We pack and ship your order the same or next business day. Orders placed on weekends or public holidays are packed on the next business day.

Typical delivery once dispatched: 2 to 4 business days to metro areas, with regional and remote addresses taking a little longer.

You will receive tracking by email as soon as your parcel is on its way.

Subscription deliveries

Subscription orders are packed and shipped on the same schedule as one-off orders, on the frequency you chose at signup.

Every subscription order includes free Australia-wide delivery.

You can pause, change or cancel your subscription any time from your account. Changes made before your next billing date apply to the next delivery.

If something is wrong with your order

Email us at hello@yourritualsupply.com within 14 days of delivery and we will make it right.

If your coffee arrives damaged, incorrect, or simply is not what you hoped for, we will replace it or refund it. We do not ask you to post opened coffee back to us.

Because coffee is a perishable food product, we cannot accept change-of-mind returns on opened bags outside of that promise. Unopened bags can be returned within 14 days in original condition.

Lost or delayed parcels

If tracking has not moved for five business days, contact us and we will lodge an enquiry with the carrier and send a replacement where needed.

Please double-check your delivery address at checkout. We cannot recover parcels delivered to an incorrect address supplied with the order.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law, including the right to a repair, replacement or refund for goods that are faulty or not as described.